Summer '26
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Frequently Asked Questions

Our dresses generally run true to size. We recommend checking the size chart on the product page to find your perfect fit. If you're between sizes, size up for a more relaxed feel or size down for something more fitted.
Yes — we put a lot of care into making sure our photos accurately reflect every piece. What you see is what you get.
You'll find the exact fabric breakdown listed on every product page. We prioritize quality materials that feel great, hold their shape, and last wash after wash.
We note this on any product that has sheerness. If nothing is mentioned on the product page, the fabric is not see-through.
We recommend hand washing in cold water to keep your pieces looking their best. If machine washing, use a gentle cycle on cold. Lay flat or hang to dry.
When cared for properly — hand washed or washed on cold, gentle cycle — our pieces hold their color well over time.
Simply browse our site, select your size, and add your item to cart. Follow the checkout prompts to complete your purchase. It's quick and easy.
We accept all major credit and debit cards as well as PayPal and other payment options available at checkout.
We process orders quickly, so please email us at hello@shopbota.com as soon as possible if you need to make a change. We'll do our best to accommodate you before it ships.
Yes! Sign up for our email list to receive exclusive offers and be the first to know about sales and new arrivals.
Make sure the code is entered exactly as shown and that it hasn't expired. Discount codes cannot be combined with other offers. If you're still having trouble, email us at hello@shopbota.com and we'll help.
Orders are shipped within 24–48 hours of purchase. Delivery typically takes 3–7 business days.
Shipping costs are calculated at checkout based on your location.
You'll receive a tracking number via email as soon as your order ships. Use that to follow your package every step of the way.
Tracking can sometimes take 24–48 hours to update after your shipping confirmation email. If it still hasn't moved after that, reach out to us at hello@shopbota.com and we'll look into it.
First check around your property and with any neighbors or building staff. If it still can't be found, email us at hello@shopbota.com and we'll work with you to resolve it.
Not yet, but it's something we're working toward. Stay tuned!
We offer a 30-day return policy. If you're not completely happy with your purchase, contact us within 30 days of receiving your order and we'll issue a full refund. Items must be unworn and unwashed.
Email us at hello@shopbota.com with your order number and reason for return and we'll guide you through the process.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
Yes! Email us at hello@shopbota.com and we'll do our best to get you the right size.
Sale items are final sale and cannot be returned or exchanged.
We're so sorry if that happens. Email us at hello@shopbota.com with a photo and your order number and we'll make it right immediately — no hassle.
Sometimes! Follow us on social media to be the first to know about restocks and new arrivals.